Privacy Policy

Last updated: 12th November 2025

1. Introduction

Good Luck Sports (“we,” “us,” or “our”) operates the online store at https://goodlucksports.in/ (the “Site”). This Privacy Policy explains how we collect, use, disclose, and protect personal information about visitors and customers (“you”) in connection with our products and services. By using the Site or placing an order, you agree to the collection and use of information in accordance with this Policy.

2. Information We Collect

We collect information to provide and improve our services, process orders, and communicate with you. The categories of personal information we may collect include:

  • Personal Identifiers: Name, email address, phone number, shipping and billing addresses.
  • Account Information: User IDs, passwords, account preferences, login details if you create an account.
  • Order information: Products purchased, payment details (see Security of Payments below), order history, delivery status.
  • Payment Information: Payment method, card type, bank details, and transaction identifiers. Note: We do not store full card details on our servers; payments are processed by our payment processors in compliance with applicable standards.
  • Communication Data: Inquiries, feedback, and customer support interactions.
  • Technical Data: IP address, browser type, device identifiers, operating system, pages visited, referral sources, and other usage data.
  • Marketing and communications preferences: Newsletters, consent status, opt-in/opt-out choices.

3. How We Collect Information

  • Directly from you: When you create an account, place an order, subscribe to newsletters, fill out forms, or contact customer support.
  • Automatically: Through cookies, web beacons, and similar technologies to understand usage, personalize content, and enhance your experience.
  • From third parties: If you authorize it, or if allowed by law, we may receive information from service providers or partners to assist with fraud prevention, payment processing, and marketing.

4. Use of Information

We use your information to:

  • Process and fulfill orders (including payments, shipping, returns, and customer service).
  • Communicate about orders, promotions, and updates.
  • Personalize your shopping experience and recommendations.
  • Improve the Site, products, and services, including analytics and performance measurements.
  • Manage your account and provide customer support.
  • Detect and prevent fraud, security breaches, and illegal activities.
  • Comply with legal obligations and assist with law enforcement when required.

5. Legal Basis for Processing (where applicable)

  • Performance of a contract: Processing orders and delivering products.
  • Legitimate interests: Fraud prevention, security, customer support, improving services.
  • Consent: For direct marketing and certain cookies (where required by law).
  • Compliance with legal obligations: Tax, record-keeping, and regulatory requirements.

6. Sharing and Disclosure of Information

We may share your information with:

  • Service Providers: Payment processors, courier/shipping partners, hosting providers, IT and security services, and customer support platforms, bound by confidentiality and data protection obligations.
  • Business Transfers: If we undergo a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
  • Legal & Regulatory Compliance: To respond to lawful requests, subpoenas, or enforceable governmental requests, or to protect rights, property, and safety.
  • With Your Consent: We may share information with third parties when you authorize it or provide consent.

7. International Data Transfers

Your information may be transferred to and stored in servers located outside your country of residence, including in India, for the purposes described in this Policy. When we transfer data internationally, we take steps to ensure an adequate level of data protection in compliance with applicable laws.

8. Cookies and Tracking Technologies

  • We use cookies and similar technologies to enhance your experience, analyze site usage, tailor content, and assist with targeted advertising.
  • You can manage or disable cookies through your browser settings. Note that disabling cookies may affect site functionality.
  • We may use third-party analytics and advertising partners who may also place cookies on your device.

9. Data Retention

  1. We retain personal information for as long as necessary to fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements. The retention period varies by data type and purpose.

10. Security

We implement reasonable and appropriate security measures to protect your information from unauthorized access, disclosure, alteration, and destruction. These measures include technical, administrative, and physical safeguards. However, no method of transmission or storage is completely secure; we cannot guarantee absolute security.

11. Your Rights and Choices

  • Access and Update: You may access or update your personal information by logging into your account or contacting us.
  • Correction: You may request correction of inaccurate data.
  • Deletion: You may request deletion of your personal data, subject to applicable legal obligations and contractual requirements.
  • Opt-out: You may opt out of promotional communications by following the unsubscribe instructions in emails or by contacting us.
  • Data Portability: You may request a copy of your data in a structured, commonly used format.
  • Restriction and objection: You may request restriction of processing or object to processing in certain circumstances.
    To exercise your rights, please contact us using the details below.

12. Children’s Privacy

The Site is not intended for children under 18. We do not knowingly collect personal data from children. If you become aware that a child has provided us with personal data, please contact us so we can take appropriate steps.

13. Marketing Communications

With your consent, we may send you promotional offers, newsletters, and updates. You can opt out at any time by using the unsubscribe link or contacting us.

14. Third-Party Links

The Site may contain links to third-party sites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing personal information.

15. Policy Updates

We may update this Privacy Policy from time to time. We will post the updated policy on the Site with a new effective date. Your continued use of the Site after changes constitutes acceptance of the updated policy.

16. Children’s Online Privacy Protection

We do not knowingly collect information from children under 16 without verifiable parental consent where applicable. If you believe we have collected such data, please contact us to remove it.

17. How to Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact:

Good Luck Sports

Address: 12/18 East Patel Nagar, New Delhi 110008, India
Email: info@goodlucksports.in
Phone: +91 72898 02009, +91 98680 52865, +91 89297 73392

18. Data Protection Officer

If applicable in your jurisdiction, you may designate a data protection officer or privacy contact. Provide contact details here if you have one.

Appendix: If you rely on certain lawful bases or transfers

  • Transfer Mechanisms: describe SCCs, adequacy decisions, or other safeguards if you transfer data outside India or to other jurisdictions.
  • Data Processors: list key processors and their roles.

Notes for publishing and compliance

  • Replace [Date] with the actual publication date.
  • Ensure your Privacy Policy is accessible via a clearly visible link in the site footer.
  • Consider local statutory requirements such as the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (as amended), and any applicable consumer protection and e-commerce regulations in India.
  • If you collect or process “special category” data, add relevant safeguards and disclosures.
  • Align with other policies (Terms & Conditions, Return Policy, Shipping Policy) for consistency.